[dba-Tech] Contact Management

Francisco H Tapia my.lists at verizon.net
Mon Aug 4 14:11:06 CDT 2003


If you will need something tailored it is much more efficient to roll your
own or look elsewhere besides Goldmine.  Goldmine is a horrible product.  We
use it here for our call center and it "sucks"

-Francisco
http://rcm.netfirms.com

On Monday, August 04, 2003 11:40 AM [GMT-8],
Drew Wutka <dbatech at wolfwares.com> wrote:

: Ya, goldmine is 'powerful', the problem is, every business is a little
: different, thus everyone wants something tailored specifically to
: their needs.  Goldmine can handle a lot of situations, but to do so,
: it almost becomes overly complex.
:
: Drew
:
: ----- Original Message -----
: From: Jon  <mailto:Jon.Tydda at alcontrol.co.uk> Tydda
: To: 'Discussion of Hardware and
: <mailto:dba-tech at databaseadvisors.com> Software issues'
: Sent: Monday, August 04, 2003 2:36 AM
: Subject: RE: [dba-Tech] Contact Management
:
: Andy
:
: We use Goldmine here... I say use... it's on, but no-one seems to have
: much interest in it. Our MD was quite vociferous in getting the one
: package standardised accross the group, but the sales & marketing
: people have refused to use it, so no-one else bothers now. It's not a
: bad system, it seems quite powerful, but then we don't have 70,000
: customers. We've found that a shared address book in exchange/outlook
: serves our purpose.
:
:
: Jon
: -----Original Message-----
: From: Andy Lacey [mailto:andy at minstersystems.co.uk]
: Sent: 02 August 2003 17:54
: To: 'Discussion of Hardware and Software issues'
: Subject: [dba-Tech] Contact Management
:
:
: Hi all
: Does anyone use, or have experience of, a contact management package?
: Any recommendations? I've a (potential) client who uses ACT! but, with
: around 70,000 customers, finds it very slow. Looking to change. Any
: one know Goldmine or MS's CRM? Or know another good one?
:
: Andy Lacey
: http://www.minstersystems.co.uk <http://www.minstersystems.co.uk/>
:
:
:
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