[dba-Tech] Contact Management

That's what I keep telling the sales folks.  They still want to buy
something off the shelve though....go figure...

Drew
----- Original Message -----
From: "Francisco H Tapia" <my.lists at verizon.net>
To: "Discussion of Hardware and Software issues"
<dba-tech at databaseadvisors.com>
Sent: Monday, August 04, 2003 2:11 PM
Subject: Re: [dba-Tech] Contact Management


> If you will need something tailored it is much more efficient to roll your
> own or look elsewhere besides Goldmine.  Goldmine is a horrible product.
We
> use it here for our call center and it "sucks"
>
> -Francisco
> http://rcm.netfirms.com
>
> On Monday, August 04, 2003 11:40 AM [GMT-8],
> Drew Wutka <dbatech at wolfwares.com> wrote:
>
> : Ya, goldmine is 'powerful', the problem is, every business is a little
> : different, thus everyone wants something tailored specifically to
> : their needs.  Goldmine can handle a lot of situations, but to do so,
> : it almost becomes overly complex.
> :
> : Drew
> :
> : ----- Original Message -----
> : From: Jon  <mailto:Jon.Tydda at alcontrol.co.uk> Tydda
> : To: 'Discussion of Hardware and
> : <mailto:dba-tech at databaseadvisors.com> Software issues'
> : Sent: Monday, August 04, 2003 2:36 AM
> : Subject: RE: [dba-Tech] Contact Management
> :
> : Andy
> :
> : We use Goldmine here... I say use... it's on, but no-one seems to have
> : much interest in it. Our MD was quite vociferous in getting the one
> : package standardised accross the group, but the sales & marketing
> : people have refused to use it, so no-one else bothers now. It's not a
> : bad system, it seems quite powerful, but then we don't have 70,000
> : customers. We've found that a shared address book in exchange/outlook
> : serves our purpose.
> :
> :
> : Jon
> : -----Original Message-----
> : From: Andy Lacey [mailto:andy at minstersystems.co.uk]
> : Sent: 02 August 2003 17:54
> : To: 'Discussion of Hardware and Software issues'
> : Subject: [dba-Tech] Contact Management
> :
> :
> : Hi all
> : Does anyone use, or have experience of, a contact management package?
> : Any recommendations? I've a (potential) client who uses ACT! but, with
> : around 70,000 customers, finds it very slow. Looking to change. Any
> : one know Goldmine or MS's CRM? Or know another good one?
> :
> : Andy Lacey
> : http://www.minstersystems.co.uk <http://www.minstersystems.co.uk/>
> :
> :
> :
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