[dba-Tech] Contact Management

In our company's application, they decided to also track customer
complaints, well the Goldmine product couldn't keep good track of these
notes since it would overwrite them and issuing out a call note to a user
was also more problematic than it was worth, for starters once it left a
queue it would never return or even worst, it could go into the black hole
of lost notes.  so I tailor crafted a sql / access solution in which I pick
up all the complaints that synch up to our backup server at our office and
use it's data to produce tracking for the rest of the company (ie, sales,
service, manufacturing, engineering, etc..) this has so far proven to be
much more efficient.

-Francisco
http://rcm.netfirms.com

On Monday, August 04, 2003 1:11 PM [GMT-8],
Drew Wutka <dbatech at wolfwares.com> wrote:

: That's what I keep telling the sales folks.  They still want to buy
: something off the shelve though....go figure...
:
: Drew
: ----- Original Message -----
: From: "Francisco H Tapia" <my.lists at verizon.net>
: To: "Discussion of Hardware and Software issues"
: <dba-tech at databaseadvisors.com>
: Sent: Monday, August 04, 2003 2:11 PM
: Subject: Re: [dba-Tech] Contact Management
:
:
:: If you will need something tailored it is much more efficient to
:: roll your own or look elsewhere besides Goldmine.  Goldmine is a
:: horrible product. We use it here for our call center and it "sucks"
::
:: -Francisco
:: http://rcm.netfirms.com
::
:: On Monday, August 04, 2003 11:40 AM [GMT-8],
:: Drew Wutka <dbatech at wolfwares.com> wrote:
::
::: Ya, goldmine is 'powerful', the problem is, every business is a
::: little different, thus everyone wants something tailored
::: specifically to
::: their needs.  Goldmine can handle a lot of situations, but to do so,
::: it almost becomes overly complex.
:::
::: Drew
:::
::: ----- Original Message -----
::: From: Jon  <mailto:Jon.Tydda at alcontrol.co.uk> Tydda
::: To: 'Discussion of Hardware and
::: <mailto:dba-tech at databaseadvisors.com> Software issues'
::: Sent: Monday, August 04, 2003 2:36 AM
::: Subject: RE: [dba-Tech] Contact Management
:::
::: Andy
:::
::: We use Goldmine here... I say use... it's on, but no-one seems to
::: have much interest in it. Our MD was quite vociferous in getting
::: the one package standardised accross the group, but the sales &
::: marketing people have refused to use it, so no-one else bothers
::: now. It's not a bad system, it seems quite powerful, but then we
::: don't have 70,000 customers. We've found that a shared address book
::: in exchange/outlook serves our purpose.
:::
:::
::: Jon
::: -----Original Message-----
::: From: Andy Lacey [mailto:andy at minstersystems.co.uk]
::: Sent: 02 August 2003 17:54
::: To: 'Discussion of Hardware and Software issues'
::: Subject: [dba-Tech] Contact Management
:::
:::
::: Hi all
::: Does anyone use, or have experience of, a contact management
::: package? Any recommendations? I've a (potential) client who uses
::: ACT! but, with around 70,000 customers, finds it very slow. Looking
::: to change. Any
::: one know Goldmine or MS's CRM? Or know another good one?
:::
::: Andy Lacey
::: http://www.minstersystems.co.uk <http://www.minstersystems.co.uk/>
:::
:::
:::
::: The information in this e-mail is confidential and may also be
::: legally
:::
::: privileged. The contents are intended for recipient only and are
::: subject
:::
::: to the legal notice available on request from :
::: webmaster at alcontrol.co.uk
:::
::: ALcontrol Laboratories is a trading division of ALcontrol UK
::: Limited.
:::
::: Registered Office: Templeborough House, Mill Close, Rotherham, S60
::: 1BZ.
:::
::: Registered in England and Wales No 4057291
:::
:::
:::
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