Erwin Craps - IT Helps
Erwin.Craps at ithelps.be
Wed Dec 17 14:32:14 CST 2003
Thx I'll take a look at it... -----Oorspronkelijk bericht----- Van: dba-tech-bounces at databaseadvisors.com [mailto:dba-tech-bounces at databaseadvisors.com] Namens Gustav Brock Verzonden: woensdag 17 december 2003 18:42 Aan: Discussion of Hardware and Software issues Onderwerp: Re: [dba-Tech] Re: [AccessD] System Settings Etc Hi Erwin If you really wish to push this to the limits, have a look at Novell ZenWorks (for Desktops): http://www.novell.com/products/zenworks/ A different approach - but closer to your initial specs - is Nettalk from Tekk. Here's a demo: http://www.tekk.dk:8080/nettalk/ I should note that I'm affiliated to this as the company is managed and partly owned by my son in law. Even though, I have no practical experience with Nettalk, so I can't help you much. It's aimed as an inventory tool for large organisations (80+ workstations) and features no help desk, but "that could be easily added" whatever that means. /gustav > Date: 2003-12-17 16:27 > The thing is I'm having big plans for next year. > I wanna spend some time in writing a tool to perform a better job and > to bind my customers to me. > As you know or may not kown, I'm mainly specialized in IT services > (network management, tailor made apps (access), security) day-by-day > IT stuff for SME's up to 50 users. > Well thats mainly between 0 and 25 users. Mainly in companies where no > IT staff is present or just a guy take does it half-time. > I deliberate want a small quantity of clients to provide deep services. > I prefer 100 faithfull clients than 500 more-or-less clients. > So I believe I can improves the updatime of ther computerparc by > dooing more pre-active jobs instead of post-active. > I want to have a database at my premisses of all computers, servers, > printers etc of al my customers. Every problem is logged in my > database linked with the appropriate device. > This database can be consulted by me and the customer over the internet. > Problems can be reported this way to. A mini KB is present to solved > re-occuring issues and specifi stuff for a customer. > This way I have more arguments if they need to move over to a new OS, > computer printer etc. Further more I do no business in supplies. I > Loose some money on that. So If a user could login, he can click on > his own printer and order directly some supplies for it. > My supplier (Techdata) has an XML system which I can use to check > stock and order directly and let it deliver directly at the customer > site (without any intervention of my side). > To commercialy startup this application, I need to do a large scale > deep inveterisation of all equipment (software) at all client > premisses. I have remote access to all of them. > So if I could automise the inventarisation from here saying that the > client only needs to login once to start on every computer I can pick > up those files to start my database. > If this can be automised (scheduled every two weeks or so), I would > spot when users installed forbiddden software, etc. > I would have an exact idea of how many licenses of office are running > and urge my client to buy adequate licenses. > Or if a user changes his hardware (theft). > Etc, etc, etc, etc, etc, etc, etc, etc. > So the inventorisation of a pc should be automatic and without the > user can disable or ignore it. > Thats why... _______________________________________________ dba-Tech mailing list dba-Tech at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/dba-tech Website: http://www.databaseadvisors.com