[dba-Tech] Re: [AccessD] System Settings Etc

Erwin Craps - IT Helps Erwin.Craps at ithelps.be
Wed Dec 17 14:32:14 CST 2003


Thx

I'll take a look at it... 

-----Oorspronkelijk bericht-----
Van: dba-tech-bounces at databaseadvisors.com
[mailto:dba-tech-bounces at databaseadvisors.com] Namens Gustav Brock
Verzonden: woensdag 17 december 2003 18:42
Aan: Discussion of Hardware and Software issues
Onderwerp: Re: [dba-Tech] Re: [AccessD] System Settings Etc

Hi Erwin

If you really wish to push this to the limits, have a look at Novell
ZenWorks (for Desktops):

  http://www.novell.com/products/zenworks/

A different approach - but closer to your initial specs - is Nettalk
from Tekk. Here's a demo:

  http://www.tekk.dk:8080/nettalk/

I should note that I'm affiliated to this as the company is managed and
partly owned by my son in law. Even though, I have no practical
experience with Nettalk, so I can't help you much. It's aimed as an
inventory tool for large organisations (80+ workstations) and features
no help desk, but "that could be easily added" whatever that means.

/gustav


> Date: 2003-12-17 16:27


> The thing is I'm having big plans for next year.
> I wanna spend some time in writing a tool to perform a better job and 
> to bind my customers to me.

> As you know or may not kown, I'm mainly specialized in IT services 
> (network management, tailor made apps (access), security) day-by-day 
> IT stuff for SME's up to 50 users.
> Well thats mainly between 0 and 25 users. Mainly in companies where no

> IT staff is present or just a guy take does it half-time.

> I deliberate want a small quantity of clients to provide deep
services.
> I prefer 100 faithfull clients than 500 more-or-less clients.

> So I believe I can improves the updatime of ther computerparc by 
> dooing more pre-active jobs instead of post-active.
> I want to have a database at my premisses of all computers, servers, 
> printers etc of al my customers. Every problem is logged in my 
> database linked with the appropriate device.
> This database can be consulted by me and the customer over the
internet.
> Problems can be reported this way to. A mini KB is present to solved 
> re-occuring issues and specifi stuff for a customer.

> This way I have more arguments if they need to move over to a new OS, 
> computer printer etc. Further more I do no business in supplies. I 
> Loose some money on that. So If a user could login, he can click on 
> his own printer and order directly some supplies for it.
> My supplier (Techdata) has an XML system which I can use to check 
> stock and order directly and let it deliver directly at the customer 
> site (without any intervention of my side).

> To commercialy startup this application, I need to do a large scale 
> deep inveterisation of all equipment (software) at all client 
> premisses. I have remote access to all of them.
> So if I could automise the inventarisation from here saying that the 
> client  only needs to login once to start on every computer I can pick

> up those files to start my database.
> If this can be automised (scheduled every two weeks or so), I would 
> spot when users installed forbiddden software, etc.
> I would have an exact idea of how many licenses of office are running 
> and urge my client to buy adequate licenses.
> Or if a user changes his hardware (theft).
> Etc, etc, etc, etc, etc, etc, etc, etc.

> So the inventorisation of a pc should be automatic and without the 
> user can disable or ignore it.

> Thats why...

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