[dba-Tech] A DELL TECH Support Story

Andrew

There were no drivers involved. The point is

It is possible to upgrade to XP pro without buying a disc of Dell

The fix is very simple once you know how., Turns out that during an upgrade
the Dell USB drivers are not installed by the software. It appears to be an
issue Dell tech support would be awafe of. Unless they simply want you to
buy a new disc from them of course.

Martin


----- Original Message ----- 
From: "Gustav Brock" <gustav at cactus.dk>
To: "Discussion of Hardware and Software issues"
<dba-tech at databaseadvisors.com>
Sent: Thursday, July 29, 2004 8:39 AM
Subject: Re: [dba-Tech] A DELL TECH Support Story


> Hi Andrew
>
> We had a client with a notebook. Some drivers were needed and we had
> to fight our way through the Dell "support" using all our "pro" power.
>
> If the client had been a user on his own, I'm not sure he could have
> managed. That's one of the reason we recommend not buying Dell.
> The unreliable delivery times is another.
>
> /gustav
>
>
> > Date: 2004-07-29 04:10
>
> > Well they're not going to support downloading drivers off the net are
they?
> > It would be stupid if they did.
>
> > That's why they provide the CD.
>
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