Haslett, Andrew
andrew.haslett at ilc.gov.au
Thu Jul 29 04:51:51 CDT 2004
OK thats fair enough. Coming from a role where I worked partly on the helpdesk, I can appreciate how its almost impossible 'support' every possible combination of hardware/software etc (as well as certain people...). It would be suicide to recommend or direct users to thrid party sites or solutions. You are aware that you can download all the drivers from the Dell support website yourself, free of chanrge, without spending any money? We've had no problems with Dell. Their delivery times and support have been excellent (Australia). Replacement parts / technicians often arive the same day to fix or replace parts. Depends on individuals experiences... Cheers, Andrew _____ From: Martin Reid [mailto:mwp.reid at qub.ac.uk] Sent: Thu 29/07/2004 6:07 PM To: Discussion of Hardware and Software issues Subject: Re: [dba-Tech] A DELL TECH Support Story Andrew There were no drivers involved. The point is It is possible to upgrade to XP pro without buying a disc of Dell The fix is very simple once you know how., Turns out that during an upgrade the Dell USB drivers are not installed by the software. It appears to be an issue Dell tech support would be awafe of. Unless they simply want you to buy a new disc from them of course. Martin ----- Original Message ----- From: "Gustav Brock" <gustav at cactus.dk> To: "Discussion of Hardware and Software issues" <dba-tech at databaseadvisors.com> Sent: Thursday, July 29, 2004 8:39 AM Subject: Re: [dba-Tech] A DELL TECH Support Story > Hi Andrew > > We had a client with a notebook. Some drivers were needed and we had > to fight our way through the Dell "support" using all our "pro" power. > > If the client had been a user on his own, I'm not sure he could have > managed. That's one of the reason we recommend not buying Dell. > The unreliable delivery times is another. > > /gustav > > > > Date: 2004-07-29 04:10 > > > Well they're not going to support downloading drivers off the net are they? > > It would be stupid if they did. > > > That's why they provide the CD. > > _______________________________________________ > dba-Tech mailing list > dba-Tech at databaseadvisors.com > http://databaseadvisors.com/mailman/listinfo/dba-tech <http://databaseadvisors.com/mailman/listinfo/dba-tech> > Website: http://www.databaseadvisors.com <http://www.databaseadvisors.com> > _______________________________________________ dba-Tech mailing list dba-Tech at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/dba-tech <http://databaseadvisors.com/mailman/listinfo/dba-tech> Website: http://www.databaseadvisors.com <http://www.databaseadvisors.com> IMPORTANT - PLEASE READ ******************** This email and any files transmitted with it are confidential and may contain information protected by law from disclosure. If you have received this message in error, please notify the sender immediately and delete this email from your system. No warranty is given that this email or files, if attached to this email, are free from computer viruses or other defects. They are provided on the basis the user assumes all responsibility for loss, damage or consequence resulting directly or indirectly from their use, whether caused by the negligence of the sender or not.