[dba-Tech] Laptop and Norton

John,

Well, I pulled Norton Internet Security out like a weed.  I downloaded
Registry Mechanic and let it do its free-version work...I'll advise
the owner to buy the full program to clear up the remaining
issues...but at least Word works!  I can open any document and the
built-in virus scan runs (presumably McAfee now that Norton has been
ripped out), and voilà!  There's the document!

That was kinda fun, actually, destroying a software installation in
Safe Mode.  I hope that the .NET-style of application gains more
currency.  I'm really rather tired of the registry.

Steve Erbach

On 7/6/07, jwcolby <jwcolby at colbyconsulting.com> wrote:
> LOL, I HATE Norton, for exactly this kind of crap.  I can tell you that in
> order to uninstall I had to actually call their tech support (which was a
> SEVERAL HOUR runaround with the least knowledgeable bunch of yahoos you can
> imagine), INSISTING that I be bumped up the food chain until I finally found
> the one person in their entire organization who actually knew anything at
> all.
>
> And of course I no longer use Norton, and I actively recommend that others
> avoid it like the plague, which in fact it has become.
>
> As for your particular problem... I think you are in for a long and tedious
> "search the web for answers".  See if you can find any Norton related
> services started, and shut them down.  Find EVERYTHING that you can on the
> disk Norton related and try to delete those directories.  Boot into safe
> mode (so the Norton stuff does not load) and delete the actual directories.
> I use Registry Mechanic to then clean up registry pointers to non-existing
> directories etc.
>
> Good luck on that, and I hope to see you again on our forums before you die.
> ;-)
>
> John W. Colby
> Colby Consulting
> www.ColbyConsulting.com