[dba-Tech] Laptop and Norton

Congrats.  It makes you look like a hero too!  ;-) 


John W. Colby
Colby Consulting
www.ColbyConsulting.com 
-----Original Message-----
From: dba-tech-bounces at databaseadvisors.com
[mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Steve Erbach
Sent: Friday, July 06, 2007 1:52 PM
To: Discussion of Hardware and Software issues
Subject: Re: [dba-Tech] Laptop and Norton

John,

Well, I pulled Norton Internet Security out like a weed.  I downloaded
Registry Mechanic and let it do its free-version work...I'll advise the
owner to buy the full program to clear up the remaining issues...but at
least Word works!  I can open any document and the built-in virus scan runs
(presumably McAfee now that Norton has been ripped out), and voilà!  There's
the document!

That was kinda fun, actually, destroying a software installation in Safe
Mode.  I hope that the .NET-style of application gains more currency.  I'm
really rather tired of the registry.

Steve Erbach

On 7/6/07, jwcolby <jwcolby at colbyconsulting.com> wrote:
> LOL, I HATE Norton, for exactly this kind of crap.  I can tell you 
> that in order to uninstall I had to actually call their tech support 
> (which was a SEVERAL HOUR runaround with the least knowledgeable bunch 
> of yahoos you can imagine), INSISTING that I be bumped up the food 
> chain until I finally found the one person in their entire 
> organization who actually knew anything at all.
>
> And of course I no longer use Norton, and I actively recommend that 
> others avoid it like the plague, which in fact it has become.
>
> As for your particular problem... I think you are in for a long and 
> tedious "search the web for answers".  See if you can find any Norton 
> related services started, and shut them down.  Find EVERYTHING that 
> you can on the disk Norton related and try to delete those 
> directories.  Boot into safe mode (so the Norton stuff does not load) and
delete the actual directories.
> I use Registry Mechanic to then clean up registry pointers to 
> non-existing directories etc.
>
> Good luck on that, and I hope to see you again on our forums before you
die.
> ;-)
>
> John W. Colby
> Colby Consulting
> www.ColbyConsulting.com

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