[dba-Tech] Laptop and Norton

Steve,
Have you checked the hardware driver for the DVD under Device Manager?

You should be able to uninstall the device and it should be found and
reinstalled on next boot up (or run the add hardware applet).

If its a matter of having the software to burn DVDs that a different issue.
The manufacturer should have a download area for the software that came with
the computer. Otherwise someone here may be able to email a copy of it to
you if they have the same brand.

John B.

-----Original Message-----
From: dba-tech-bounces at databaseadvisors.com
[mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Steve Erbach
Sent: Saturday, July 07, 2007 7:38 AM
To: Discussion of Hardware and Software issues
Subject: Re: [dba-Tech] Laptop and Norton

John,

Hero, schmero, I've had the laptop now for 9 days!  Sheesh!  What kind of
"expert" takes 9 days to fix something...and I still didn't get that DVD to
work.

Ah, me.  I can certainly urge my friend's daughter to retain all CDs that
come with the laptop in any future laptop acquisitions.

And maybe I'll quietly withdraw from the field of "fixing" PCs that have
software problems.  My god!  It's too much.

Steve Erbach

On 7/6/07, jwcolby <jwcolby at colbyconsulting.com> wrote:
> Congrats.  It makes you look like a hero too!  ;-)
>
>
> John W. Colby
> Colby Consulting
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