John Bartow
john at winhaven.net
Tue Aug 19 17:15:46 CDT 2008
Susan: I googled this in regards to your problem: "It might be a security program blocking the Registry change it needs to make. A few, but not all, of the programs now doing this are: Ad-aware's Ad-Watch IBM Access Connections Kaspersky McAfee VirusScan and/or Antispyware Norton AV Spyware Blaster Spybot> Tools> IE Tweaks Spybot- Teatimer Spysweeper Spyware Doctor Windows Defender Zone Alarm (free) 6.5 Reported to be fixed in later versions. In the case of Zone Alarm 6.5 or Norton 2007 it actually has to be uninstalled. Make sure the Windows Firewall is turned on until you reinstall Zone Alarm." Last I knew you didn't have any of these installed but just in case the registry changes are being blocked I suggest this: Shutdown and restart and once it gets past the intial black screen on boot-up press the F8 key. Boot into "Safe Mode with Networking" and try to turn it on. If you can restart again and check if it stuck.