[dba-Tech] Free alternative for LogMeIn Rescue?

Hi Helmuth

That's a good solution.
Problem here is that our major ISP, TDC, supplies a "free" router to the customer. This is locked down, however, and to change anything like opening a port, a request must be send to TDC who charges about €140 to make the change.

/gustav


>>> hkotsch at arcor.de 28-05-2009 18:55 >>>
Teamviewer is also available in "DANSK". For my business I use UltraVNC. As
you know I have only one customer site to support so the setup with
firewalls was an one time effort. I have a 24/7 connection using Netways
from AVM wich provides a secure VPN.

Helmut



-----Ursprungliche Nachricht-----
Von: dba-tech-bounces at databaseadvisors.com 
[mailto:dba-tech-bounces at databaseadvisors.com]Im Auftrag von Gustav
Brock
Gesendet: Donnerstag, 28. Mai 2009 17:54
An: dba-tech at databaseadvisors.com 
Betreff: Re: [dba-Tech] Free alternative for LogMeIn Rescue?


Hi Helmuth

Thanks, I'll have a look.
Should mention that the "Remote Support" of Windows XP and Vista seems to
work but is rather slow and does require more user intervention. But the
price is right.

/gustav


>>> hkotsch at arcor.de 28-05-2009 17:49 >>>
For occasional and ad hoc use I use

http://www.teamviewer.com/index.aspx 

Very reliable, easy to use, no firewall problems and free for personal use.
Well, the user has to download the client and give you the user-ID and
password.

Helmut

-----Ursprungliche Nachricht-----
Von: dba-tech-bounces at databaseadvisors.com 
[mailto:dba-tech-bounces at databaseadvisors.com]Im Auftrag von Gustav
Brock
Gesendet: Donnerstag, 28. Mai 2009 13:59
An: dba-tech at databaseadvisors.com 
Betreff: [dba-Tech] Free alternative for LogMeIn Rescue?


Hi all

This product for remote support (the user calls the support) is somewhat
expensive for ad hoc use:

https://secure.logmeinrescue.com/HelpDesk/Home.aspx?home=2&lang=en 

Any proven alternatives? Must be able to get through firewalls.

/gustav