[dba-Tech] Free alternative for LogMeIn Rescue?

Hi Jim

Very useful info, thanks. I'll pass it on to my colleague testing this out.
And right, the native Desktop Support is slow ...

/gustav

>>> accessd at shaw.ca 28-05-2009 20:58 >>>
The only way I have found around that, as previously mentioned is Windows
built-in termserver along with Hamachi connected with Remote Desktop
Connection... not to be confused with the host built-in Desktop support
which is ssssllllooooowwwww. 

The only issues are that you will have to first set things up on the clients
computers as it is unlikely that you will be able to talk the average
computer use through the installation process, a site visit is mandatory. 

Hamachi uses ports 12975 and 32976. The maximum number of users for a
network is limited by 16 for free (you can buy unlimited) but you can create
an unlimited number of networks. The IP addresses used by Hamachi are not
unblockable but it is just that many firewalls do not block their IP range.
If so you will have to exclude network addresses range 5.0.0.0 and
associated mask 255.0.0.0.  

In the event of a super tight router and unresponsive local AR IT there is
no way through regardless... Maybe you can convince the locals that
Hamachi's 4096 bit encryption, considering that 256 bit encryption has never
been broken, on the VPN, is secure enough. ;-)

Jim 

-----Original Message-----
From: dba-tech-bounces at databaseadvisors.com 
[mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Gustav Brock
Sent: Thursday, May 28, 2009 9:06 AM
To: dba-tech at databaseadvisors.com 
Subject: Re: [dba-Tech] Free alternative for LogMeIn Rescue?

Hi Jim

We use various versions of VNC too and, of course, Remote Desktop. Problem
is, however, that some clients sit behind locked down firewalls where it is
impossible to have "special" ports opened or install of the LogMeIn Remote
client is not allowed or just not practical. LogMeIn Rescue is different but
quite expensive.

/gustav


>>> accessd at shaw.ca 28-05-2009 17:54 >>>
Hamachi with Window Remote Desktop (You have to have a XP Pro TermServer
with packages with like XP home)... which of course now owned by LogMeIn and
which now uses Hamachi under-the-firewall technology. I use UltraVNC with a
lot of clients as it works well on both Windows and Linux (in conjunction
with Putty) and it is free. 

On the other hand the absolute simplest remote product is LogMeIn. Many
companies around here use it as their standard regardless the price. There
are also bulk purchase rates for larger support companies.

All Windows servers have build-in Remote Desktop (TermServer) administration
support and all major Linux products have UltraVNC technology built in.

Jim

-----Original Message-----
From: dba-tech-bounces at databaseadvisors.com 
[mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Gustav Brock
Sent: Thursday, May 28, 2009 4:59 AM
To: dba-tech at databaseadvisors.com 
Subject: [dba-Tech] Free alternative for LogMeIn Rescue?

Hi all

This product for remote support (the user calls the support) is somewhat
expensive for ad hoc use:

https://secure.logmeinrescue.com/HelpDesk/Home.aspx?home=2&lang=en 

Any proven alternatives? Must be able to get through firewalls.

/gustav