[dba-Tech] Svchost.exe error

If this is Windows 7 he can open task manager and right click on the svchost
processes, one at a time, and then choose go to services. It will jump over
to the service associated witht hat particular svchost process (there will
be many). He can then write down each service and check through which one
might be causing the problem. I would start with any third party apps and
disable them using autoruns. If one of those isn't the culprit then I'd move
on through various windows services, disabling the ones that can be
disabled, etc. Basically he's going to have to do some forensic work.

-----Original Message-----
From: dba-tech-bounces at databaseadvisors.com
[mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina Norris
Fields
Sent: Wednesday, August 04, 2010 2:08 PM
To: Discussion of Hardware and Software issues
Subject: [dba-Tech] Svchost.exe error

Hi All,

I could use a little help figuring this one out. 

My son-in-law, Brad, has this problem:  during some operation, could be
booting up, could be almost anything, he gets the warning "svchost.exe
application error" usually with something like "instruction at referenced
memory at "0x00000010" and "memory could not be read."  It seems to me I
have recently seen this error with a corrupted or faulty update of some
software - I think I had that happen with an HP companion process, something
like "image monitor" that bogged down my whole system, and in my case the
problem was solved by a reinstall and a disabling of the culprit application
(it was hogging my CPU resources, and I really didn't need it).  Googling
the svchost.exe error postings, I find that it is likely caused by some
corrupted dll file that didn't get to finish whatever it was doing, and
nothing else could function because of that bottleneck.  Several of the
postings suggested that it might be a failed or incomplete or corrupted
Windows update, and the solution could be as easy as doing a manual Windows
update and rebooting.

When I tried to get to the Windows update site from his computer, I could
not get there - IE consistently reported that it could not display the page.
This was true whether I used the Windows update command on the menu or I
launched the browser and typed in the URL.  I tried Googling the Windows
update and clicking the link from the Google search results, too.  Nothing
worked. 

Because he is doing work, often using a VPN connection with his home office,
he has IT support available.  I told him that while I believe I can get this
figured out and fixed, it will probably be a lot faster to make use of his
IT guys.  Today, they have been working remotely on his computer - they've
uninstalled all his malware protection and reinstalled fresh copies, they've
updated his browser to IE8, they thought they had it fixed, and then it
popped up again, while they were getting ready to sign off. 

Does anybody on this list know what I'm really dealing with here?  I would
love some guidance!

Best regards,
T
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