[dba-Tech] Svchost.exe error

Hi John,

It's Windows XP Pro - but I have installed Sysinternals procexp.exe, so 
we can do the same procedure of checking each service to see who is 
making the mischief.

Thanks,
T

John Bartow wrote:
> If this is Windows 7 he can open task manager and right click on the svchost
> processes, one at a time, and then choose go to services. It will jump over
> to the service associated witht hat particular svchost process (there will
> be many). He can then write down each service and check through which one
> might be causing the problem. I would start with any third party apps and
> disable them using autoruns. If one of those isn't the culprit then I'd move
> on through various windows services, disabling the ones that can be
> disabled, etc. Basically he's going to have to do some forensic work.
>
> -----Original Message-----
> From: dba-tech-bounces at databaseadvisors.com
> [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina Norris
> Fields
> Sent: Wednesday, August 04, 2010 2:08 PM
> To: Discussion of Hardware and Software issues
> Subject: [dba-Tech] Svchost.exe error
>
> Hi All,
>
> I could use a little help figuring this one out. 
>
> My son-in-law, Brad, has this problem:  during some operation, could be
> booting up, could be almost anything, he gets the warning "svchost.exe
> application error" usually with something like "instruction at referenced
> memory at "0x00000010" and "memory could not be read."  It seems to me I
> have recently seen this error with a corrupted or faulty update of some
> software - I think I had that happen with an HP companion process, something
> like "image monitor" that bogged down my whole system, and in my case the
> problem was solved by a reinstall and a disabling of the culprit application
> (it was hogging my CPU resources, and I really didn't need it).  Googling
> the svchost.exe error postings, I find that it is likely caused by some
> corrupted dll file that didn't get to finish whatever it was doing, and
> nothing else could function because of that bottleneck.  Several of the
> postings suggested that it might be a failed or incomplete or corrupted
> Windows update, and the solution could be as easy as doing a manual Windows
> update and rebooting.
>
> When I tried to get to the Windows update site from his computer, I could
> not get there - IE consistently reported that it could not display the page.
> This was true whether I used the Windows update command on the menu or I
> launched the browser and typed in the URL.  I tried Googling the Windows
> update and clicking the link from the Google search results, too.  Nothing
> worked. 
>
> Because he is doing work, often using a VPN connection with his home office,
> he has IT support available.  I told him that while I believe I can get this
> figured out and fixed, it will probably be a lot faster to make use of his
> IT guys.  Today, they have been working remotely on his computer - they've
> uninstalled all his malware protection and reinstalled fresh copies, they've
> updated his browser to IE8, they thought they had it fixed, and then it
> popped up again, while they were getting ready to sign off. 
>
> Does anybody on this list know what I'm really dealing with here?  I would
> love some guidance!
>
> Best regards,
> T
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