Susan Harkins
ssharkins at gmail.com
Thu Aug 5 12:07:40 CDT 2010
Tina, I had a similar situation about 6 weeks ago. I ran Spybot in Safe mode and it took care of it. Of couse, it was just a few weeks later when I had the big crash and had to wipe the hd and start over. I couldn't even do it -- could not recover Windows. The guy that did take care of it said Windows was trashed, and we all know that's not so uncommon -- been running that particular system for 10 years, so I guess it was inevitable. Susan H. ]> Hi John, > > It's Windows XP Pro - but I have installed Sysinternals procexp.exe, so > we can do the same procedure of checking each service to see who is > making the mischief. > > Thanks, > T > > John Bartow wrote: >> If this is Windows 7 he can open task manager and right click on the >> svchost >> processes, one at a time, and then choose go to services. It will jump >> over >> to the service associated witht hat particular svchost process (there >> will >> be many). He can then write down each service and check through which one >> might be causing the problem. I would start with any third party apps and >> disable them using autoruns. If one of those isn't the culprit then I'd >> move >> on through various windows services, disabling the ones that can be >> disabled, etc. Basically he's going to have to do some forensic work. >> >> -----Original Message----- >> From: dba-tech-bounces at databaseadvisors.com >> [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina Norris >> Fields >> Sent: Wednesday, August 04, 2010 2:08 PM >> To: Discussion of Hardware and Software issues >> Subject: [dba-Tech] Svchost.exe error >> >> Hi All, >> >> I could use a little help figuring this one out. >> >> My son-in-law, Brad, has this problem: during some operation, could be >> booting up, could be almost anything, he gets the warning "svchost.exe >> application error" usually with something like "instruction at referenced >> memory at "0x00000010" and "memory could not be read." It seems to me I >> have recently seen this error with a corrupted or faulty update of some >> software - I think I had that happen with an HP companion process, >> something >> like "image monitor" that bogged down my whole system, and in my case the >> problem was solved by a reinstall and a disabling of the culprit >> application >> (it was hogging my CPU resources, and I really didn't need it). Googling >> the svchost.exe error postings, I find that it is likely caused by some >> corrupted dll file that didn't get to finish whatever it was doing, and >> nothing else could function because of that bottleneck. Several of the >> postings suggested that it might be a failed or incomplete or corrupted >> Windows update, and the solution could be as easy as doing a manual >> Windows >> update and rebooting. >> >> When I tried to get to the Windows update site from his computer, I could >> not get there - IE consistently reported that it could not display the >> page. >> This was true whether I used the Windows update command on the menu or I >> launched the browser and typed in the URL. I tried Googling the Windows >> update and clicking the link from the Google search results, too. >> Nothing >> worked. >> >> Because he is doing work, often using a VPN connection with his home >> office, >> he has IT support available. I told him that while I believe I can get >> this >> figured out and fixed, it will probably be a lot faster to make use of >> his >> IT guys. Today, they have been working remotely on his computer - >> they've >> uninstalled all his malware protection and reinstalled fresh copies, >> they've >> updated his browser to IE8, they thought they had it fixed, and then it >> popped up again, while they were getting ready to sign off. >> >> Does anybody on this list know what I'm really dealing with here? I >> would >> love some guidance!