Gary Kjos
garykjos at gmail.com
Wed Sep 8 14:05:07 CDT 2010
My neighbors who I do occasional computer tech support for both click and close dialog boxes without reading them or correctly responding to them. Drives me crazy. As soon as the errorbox for - whatever - pops up they click the close Xin the upper corner to close it. I ask them, "What did it say?" and they - both the husband and the wife do this - say "It ALWAYS says that". The last time I was over there I was trying to "fix" their system so they could burn a CD with photos. Turns out the error was coming from one CD burning program and we were trying to use another which couldn't see the drive since the first one had it locked. Answering the message to say "ignore" or "stop" or some such thing cleared the problem. Sigh. They did buy me beer though ;-) GK On Wed, Sep 8, 2010 at 1:29 PM, Tina Norris Fields <tinanfields at torchlake.com> wrote: > Hi again, > > My dad is having trouble with this trojan. Vipre reports > trojan.win32.generic!bt, and Dad thinks he has instructed Vipre to clean > the bugger - three days in a row, now. But, every time the scan is run, > it keeps reporting the trojan. > > Dad originally called me because his Office shortcut toolbar was > misbehaving - when he clicked on the icon for Word, he got the message > that the program could not be started. We did a couple of system > restores and got to a place where the shortcut toolbar worked. > > In the meantime, he reported repeated instances of the message that > Windows had recently recovered from a serious error, and did he want to > send the report. I think he clicked Send one time, and something > strange happened, but I don't know what - all of this is going on over > the phone, I can't see his screen, and he generally says things like > "Oh, there's that little thingy again, shall I get rid of it?" and > sometimes before I've been able to say "Tell me what little thingy > you're talking about, Dad," he's already clicked some choice, so it's > difficult to be sure about what's been going on on his screen. Now the > Windows has recovered message pops up a bunch and it takes many clicks > to tell it to go away. > > It was during that part of the process that he told me Vipre had > reported this trojan three days in a row. We did go read a report that > indicated that the clean command had been canceled. It is not clear to > me whether Dad did or did not instruct Vipre to clean this little > bugger. Right now, he is running a Vipre scan and I am supposedly > returning to my work of grading my students' papers - we'll be in touch > again after the scan. But I thought I'd send out a call for help. Hey, > John Bartow, are you there? > > Tina > _______________________________________________ > dba-Tech mailing list > dba-Tech at databaseadvisors.com > http://databaseadvisors.com/mailman/listinfo/dba-tech > Website: http://www.databaseadvisors.com > -- Gary Kjos garykjos at gmail.com