[dba-Tech] Not Sure Quite What I'm Dealing With Here

Hi John,

Part of the problem became evident when I saw the message that Vipre 
reported it wasn't running.  I checked all the settings, but could not 
get it to run.  I tried reinstalling, but had to uninstall in order to 
install.  And, since the installer will not work, I can't reinstall Vipre. 

Okay, both you and Helmut have strongly suggested system restore.  I'll 
go back farther until I either run out of available restores or I find a 
point that works.  Thanks.

T

John Bartow wrote:
> I'd suggest that maybe a windows update went bad. Try system restore.
>
> Turn windows update to "prompt only". When you decide to apply Windows
> Updates close all programs and turn off any active type security scanners.
> Reboot when finished. If things go haywire then do a system restore and
> selectively apply each update until you figure out which is the culprit.
>
> Could be an infection too. If the above accomplishes nothing then make sure
> your security programs are up to date and then boot into safe mode and run
> full scans.
>
> HTH!
>
> -----Original Message-----
> From: dba-tech-bounces at databaseadvisors.com
> [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina Norris
> Fields
> Sent: Thursday, April 28, 2011 10:45 AM
> To: Discussion of Hardware and Software issues
> Subject: [dba-Tech] Not Sure Quite What I'm Dealing With Here
>
> Okay, I've got a situation with a computer that is giving me fits.
>
> Symptoms: 
> 1)  Windows update won't - clicking the update link generates an hourglass,
> then, nothing.
> 2)  Windows installer won't - trying to install anything generates the
> message that the installer cannot be accessed.
> 3)  Windows installer apparently tries to start when any icon on the desktop
> is right-clicked.
> 4)  At startup, a message appears saying that Vipre reports it is not
> running.
> 5)  Computer lost its wireless connection to the printer.
> Symptoms 1 and 5 might suggest loss of all connectivity - not so!  
> Internet access still available.  Network access to shared folders on other
> computers is still available.
>
> Other issues have been discovered as we go along, but these are the
> immediately visible symptoms.
>
> Before I go into the things I have tried, and what has worked for how long,
> and what hasn't worked at all, I thought I'd ask you guys if this
> constellation of symptoms rings any bells.  Do you recognize these
> difficulties?  Do you have any helpful suggestions?
>
> This is the family computer for my kids Cheryl and Brad, and their kids.
> Lots of email, IM-ing, games, etc.  About three months ago, it crashed - I
> suspected HD failure.  I got it revived with Spin-Rite (John, your advice
> that I should purchase that program was spot on and has served me well ever
> since!!!). 
>
> I have lots more to tell about this adventure - 5 pages of handwritten
> notes, so far.  Thanks for your assistance.
>
> T
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