John Bartow
john at winhaven.net
Thu Apr 28 12:09:58 CDT 2011
Ah! Yes, if you don't know when the symptoms started you should just go all the way back to the oldest system restore that you can find and see if it solves the issue. You can always undo a system restore an then step through them later. If that doesn't work then it may have been an infection that was cleaned off by some scanner that didn't remediate the problems it caused. First, I'd suggest running a full scan with MalwareBytes and Vipre. (If Vipre was installed on this computer I'd suggest you call Sunbelt free support and let them help you through it.) Second, given that you have so little information about the problem and when it occurred you may just want to perform a Windows Repair install. It will retain all of the programs and user files and settings but repair Windows System Files which are obviously damaged. Boot from the Windows CD, proceed all the way until it allows you to choose what type of installation you wish to do (not the first screen that allows you to hit "R" for repair-its further on than that). It will replace the Windows System Files that have been changed and repair the registry in regards to Windows System functions, to its original state. You will have to apply the latest Windows Updates when finished. Good Luck! -----Original Message----- From: dba-tech-bounces at databaseadvisors.com [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina Norris Fields Sent: Thursday, April 28, 2011 11:51 AM To: Discussion of Hardware and Software issues Subject: Re: [dba-Tech] Not Sure Quite What I'm Dealing With Here Hi Helmut, Yes, System Restore was one of the first things I tried. But, nobody could tell me how long the issues had been appearing. I made a couple of efforts, going back back a couple of months, but had no success. What I didn't do was keep going backward in time until either finding a restore point that fixed things or reaching the end of available restore points. Have you seen symptoms like these? T Helmut Kotsch wrote: > Did you try a sytem restore? > > Helmut > > -----Ursprungliche Nachricht----- > Von: dba-tech-bounces at databaseadvisors.com > [mailto:dba-tech-bounces at databaseadvisors.com]Im Auftrag von Tina > Norris Fields > Gesendet: Donnerstag, 28. April 2011 17:45 > An: Discussion of Hardware and Software issues > Betreff: [dba-Tech] Not Sure Quite What I'm Dealing With Here > > > Okay, I've got a situation with a computer that is giving me fits. > > Symptoms: > 1) Windows update won't - clicking the update link generates an > hourglass, then, nothing. > 2) Windows installer won't - trying to install anything generates the > message that the installer cannot be accessed. > 3) Windows installer apparently tries to start when any icon on the > desktop is right-clicked. > 4) At startup, a message appears saying that Vipre reports it is not > running. > 5) Computer lost its wireless connection to the printer. > Symptoms 1 and 5 might suggest loss of all connectivity - not so! > Internet access still available. Network access to shared folders on > other computers is still available. > > Other issues have been discovered as we go along, but these are the > immediately visible symptoms. > > Before I go into the things I have tried, and what has worked for how > long, and what hasn't worked at all, I thought I'd ask you guys if > this constellation of symptoms rings any bells. Do you recognize > these difficulties? Do you have any helpful suggestions? > > This is the family computer for my kids Cheryl and Brad, and their > kids. Lots of email, IM-ing, games, etc. About three months ago, it > crashed - I suspected HD failure. I got it revived with Spin-Rite > (John, your advice that I should purchase that program was spot on and > has served me well ever since!!!). > > I have lots more to tell about this adventure - 5 pages of handwritten > notes, so far. Thanks for your assistance. > > T > _______________________________________________ > dba-Tech mailing list > dba-Tech at databaseadvisors.com > http://databaseadvisors.com/mailman/listinfo/dba-tech > Website: http://www.databaseadvisors.com > > _______________________________________________ > dba-Tech mailing list > dba-Tech at databaseadvisors.com > http://databaseadvisors.com/mailman/listinfo/dba-tech > Website: http://www.databaseadvisors.com > > _______________________________________________ dba-Tech mailing list dba-Tech at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/dba-tech Website: http://www.databaseadvisors.com