[dba-Tech] No Headphone Output

On 2014-03-14 8:47 AM, Tina Norris Fields wrote:
> Hi All,
>
> I'm working with the Dell tech people to try to solve the problem, and 
> I'm exploring the online discussions on the same topic, but I also 
> want to ask this gang for help.
>
> I have a new Dell Inspiron 15R, came with Windows 8 (64-bit) - since 
> upgraded to Windows 8.1.
>
> When I plug in headphones, nothing changes - the speakers continue to 
> sound and no sound comes through the headphones.  The mixer does not 
> show headphones, only speakers.  The Sound properties dialog does not 
> show headphones, only speakers.  All sound tests show the speakers 
> working well, and do not recognize headphones at all.
>
> After a long online chat with a Dell tech, the decision was to replace 
> the motherboard.  That was done Wednesday evening.  Upon completion of 
> the replacement, the initial problem remained exactly the same.
>
> I have done all the driver updating I could find, both through the My 
> Dell Drivers support and from the manufacturer Realtek Semiconductor 
> website.  Results continue to be exactly the same.
>
> So far, the online suggestions all point to setting the headphones 
> option in the Sound properties dialog to be the default.  My problem 
> is that there is NO headphones option in the Sound properties dialog 
> box - none at all.  I do have the "Show disabled devices" and "Show 
> disconnected devices" check boxes ticked.   I have uninstalled and 
> reinstalled several times to no avail.  The first time I uninstalled, 
> when I rebooted the system it did claim that no sound device was 
> installed.  The last time I uninstalled, when I rebooted the system 
> the existing device had already been installed.
>
> The sound card is called Realtek High Definition Audio.  I'm thinking 
> the sound card is defective, or, if it's truly a motherboard problem, 
> then the replacement motherboard has the same defect as the original 
> mortherboard.
>
> Any ideas about a solution?  Thanks.

The headphone jack itself is ferkakta?

PB

>
> TNF
>