[dba-Tech] No Headphone Output

I think that tech just blew her off - marked another case as complete, and
went on to not solve the next problem.  When faced with this I always ask
for a supervisor.

R
 

-----Original Message-----
From: dba-tech-bounces at databaseadvisors.com
[mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Bryan Carbonnell
Sent: Friday, March 14, 2014 10:20 AM
To: Discussion of Hardware and Software issues
Subject: Re: [dba-Tech] No Headphone Output

If you have a smart phone, you may just have a set with 4-rings.

But the 4th ring is usually for the microphone, and the jacks are designed
to "ignore" the mic connection if it just a pair of headphones with no mic.

B

On Fri, Mar 14, 2014 at 1:06 PM, Tina Norris Fields
<tinanfields at torchlake.com> wrote:
> Hi again,
>
> Okay, I got an email message from the tech supervising my case, asking 
> me to test external speakers on the jack, and to send a picture of the 
> headphone plug I am using.  So, I tried.  No joy with the external
speaker, either.
> Both the external speaker and the headphone are using 3-ring stereo plugs.
> The tech has come back to me, saying that I need a 4-ring plug for 
> this audio card. Hello, this is news.  I called my friends at Radio 
> Shack to see if I could get a 4-ring plug - they answered that they 
> didn't have anything in the shop with 4-rings.  The tech linked me to 
> an article showing a picture of the kind of plug she said I need. 
> Interestingly enough, the article is complaining that Windows 8.1 refused
to recognize a 4-ring plug.
> Oh dear, now things are not looking right to me.
>
> Well, we'll see how things work out.
>
> TNF
>
>
> Tina Norris Fields
> tinanfields-at-torchlake-dot-com
> 231-322-2787
>
> On 3/14/2014 9:47 AM, Tina Norris Fields wrote:
>>
>> Hi All,
>>
>> I'm working with the Dell tech people to try to solve the problem, 
>> and I'm exploring the online discussions on the same topic, but I 
>> also want to ask this gang for help.
>>
>> I have a new Dell Inspiron 15R, came with Windows 8 (64-bit) - since 
>> upgraded to Windows 8.1.
>>
>> When I plug in headphones, nothing changes - the speakers continue to 
>> sound and no sound comes through the headphones.  The mixer does not 
>> show headphones, only speakers.  The Sound properties dialog does not 
>> show headphones, only speakers.  All sound tests show the speakers 
>> working well, and do not recognize headphones at all.
>>
>> After a long online chat with a Dell tech, the decision was to 
>> replace the motherboard.  That was done Wednesday evening.  Upon 
>> completion of the replacement, the initial problem remained exactly the
same.
>>
>> I have done all the driver updating I could find, both through the My 
>> Dell Drivers support and from the manufacturer Realtek Semiconductor
website.
>> Results continue to be exactly the same.
>>
>> So far, the online suggestions all point to setting the headphones 
>> option in the Sound properties dialog to be the default.  My problem 
>> is that there is NO headphones option in the Sound properties dialog 
>> box - none at all.  I do have the "Show disabled devices" and "Show
disconnected devices" check
>> boxes ticked.   I have uninstalled and reinstalled several times to no
>> avail.  The first time I uninstalled, when I rebooted the system it 
>> did claim that no sound device was installed.  The last time I 
>> uninstalled, when I rebooted the system the existing device had already
been installed.
>>
>> The sound card is called Realtek High Definition Audio.  I'm thinking 
>> the sound card is defective, or, if it's truly a motherboard problem, 
>> then the replacement motherboard has the same defect as the original
mortherboard.
>>
>> Any ideas about a solution?  Thanks.
>>
>> TNF
>>
>
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--
Bryan Carbonnell - carbonnb at gmail.com
Life's journey is not to arrive at the grave safely in a well preserved
body, but rather to skid in sideways, totally worn out, shouting "What a
great ride!"
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