Jim Lawrence
accessd at shaw.ca
Fri Mar 14 13:00:53 CDT 2014
Hi Tina: That does sound very strange but who knows... Had a problem last week with a earphone jack that broke off inside the connector. The problem was not that it broke but that the hole was so small no tools could be found to remove it. Even a trusted computer shop figured it would require the laptop to be taken apart. A friend decided to try using some dental tools, he had just been given and managed to pull out most of the jack and pushed the rest inside and we removed the second piece through memory access panel on the laptop bottom. (It was the standard three pole jack...) When you get the earphones with the four pole jack, and it works, maybe you can explain what are the difference and why it is needed? Jim ----- Original Message ----- From: "Tina Norris Fields" <tinanfields at torchlake.com> To: "DatabaseAdvisors-Tech" <dba-tech at databaseadvisors.com> Sent: Friday, 14 March, 2014 10:06:03 AM Subject: Re: [dba-Tech] No Headphone Output Hi again, Okay, I got an email message from the tech supervising my case, asking me to test external speakers on the jack, and to send a picture of the headphone plug I am using. So, I tried. No joy with the external speaker, either. Both the external speaker and the headphone are using 3-ring stereo plugs. The tech has come back to me, saying that I need a 4-ring plug for this audio card. Hello, this is news. I called my friends at Radio Shack to see if I could get a 4-ring plug - they answered that they didn't have anything in the shop with 4-rings. The tech linked me to an article showing a picture of the kind of plug she said I need. Interestingly enough, the article is complaining that Windows 8.1 refused to recognize a 4-ring plug. Oh dear, now things are not looking right to me. Well, we'll see how things work out. TNF Tina Norris Fields tinanfields-at-torchlake-dot-com 231-322-2787 On 3/14/2014 9:47 AM, Tina Norris Fields wrote: > Hi All, > > I'm working with the Dell tech people to try to solve the problem, and > I'm exploring the online discussions on the same topic, but I also > want to ask this gang for help. > > I have a new Dell Inspiron 15R, came with Windows 8 (64-bit) - since > upgraded to Windows 8.1. > > When I plug in headphones, nothing changes - the speakers continue to > sound and no sound comes through the headphones. The mixer does not > show headphones, only speakers. The Sound properties dialog does not > show headphones, only speakers. All sound tests show the speakers > working well, and do not recognize headphones at all. > > After a long online chat with a Dell tech, the decision was to replace > the motherboard. That was done Wednesday evening. Upon completion of > the replacement, the initial problem remained exactly the same. > > I have done all the driver updating I could find, both through the My > Dell Drivers support and from the manufacturer Realtek Semiconductor > website. Results continue to be exactly the same. > > So far, the online suggestions all point to setting the headphones > option in the Sound properties dialog to be the default. My problem > is that there is NO headphones option in the Sound properties dialog > box - none at all. I do have the "Show disabled devices" and "Show > disconnected devices" check boxes ticked. I have uninstalled and > reinstalled several times to no avail. The first time I uninstalled, > when I rebooted the system it did claim that no sound device was > installed. The last time I uninstalled, when I rebooted the system > the existing device had already been installed. > > The sound card is called Realtek High Definition Audio. I'm thinking > the sound card is defective, or, if it's truly a motherboard problem, > then the replacement motherboard has the same defect as the original > mortherboard. > > Any ideas about a solution? Thanks. > > TNF > _______________________________________________ dba-Tech mailing list dba-Tech at databaseadvisors.com http://databaseadvisors.com/mailman/listinfo/dba-tech Website: http://www.databaseadvisors.com