[dba-Tech] Widows 10 issues

[Rocky Smolin]

Nice! Don't disabuse her of any false notions about your talents.  Tell her it involved magic. After all, as Arthur Clarke said " Any sufficiently advanced technology is indistinguishable from magic". :)

R


-----Original Message-----
From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina N Fields
Sent: Tuesday, March 06, 2018 8:11 AM
To: dba-tech at databaseadvisors.com
Subject: Re: [dba-Tech] Widows 10 issues

Okay, got a call from Jeanne this morning, wondering what magic I had done overnight. The mouse is working.

I'm betting a new Windows 10 update came through and fixed the problem.

Good grief!

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 3/5/2018 4:02 PM, Tina N Fields wrote:
> Thanks, Jim, for the kind words.
>
> I think we have now established that it is a corruption of some kind 
> in the OS. We will reinstall the OS tomorrow morning.
>
> So, while I wasn't looking, we stopped having to worry about drivers? 
> You know I didn't realize that.
>
> Regards,
> T
>
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
>
> On 3/5/2018 3:29 PM, Jim Lawrence wrote:
>> With someone with your skills sets this is a no-brainer.
>>
>> My question is what is this about drivers? It has been years since 
>> the appropriate drivers have been any issue...all OSs I am familiar 
>> with come with a substantial set of drivers, will automatically 
>> download any unusual driver sets and only in some very odd case but 
>> then the hardware builder supply the driver. The hardware you have 
>> described is common.
>>
>> To my way of thinking there must be some other cause... Motherboard 
>> failure? Internal power supply failure? Erratic power supply and no 
>> UPS? etc.
>>
>> Jim
>>
>> ----- Original Message -----
>> From: "tinanfields" <tinanfields at torchlake.com>
>> To: "Discussion of Hardware and Software issues" 
>> databaseadvisors.com>
>> Sent: Monday, March 5, 2018 8:21:20 AM
>> Subject: Re: [dba-Tech] Widows 10 issues
>>
>> That would certainly seem to be the best idea at this point.
>>
>> I'm not entirely sure I can make that happen. She has none of the 
>> documentation I would expect her to have, no installation disks, no 
>> nothing. It's a bit frustrating.
>>
>> If I could be certain her backup was good, I might simply find the 
>> utility for resetting to factory condition. But, now, I'm not sure 
>> that her WD MyBook backup is good. I plugged it into my computer and 
>> my computer didn't see it, either. And, of course, she can't find the 
>> installation materials for that drive either. (This is just so unlike 
>> her - I'm dismayed.)
>>
>> Clearly, there was more than one problem. The first was the awfully 
>> slow boot - 20 - 30 minutes (no kidding!). That one I fixed by 
>> disabling the "fast boot" feature. The second problem is that the 
>> computer refuses to recognize the USB optical mouse - which suddenly 
>> happened, it seems about six weeks ago. When I suggested she make 
>> sure she had all her documents and photos backed up, we suddenly 
>> discovered that the WD hard drive was not showing up in the "This PC" 
>> file explorer window - but, I don't really know how long ago that disappearance occurred.
>>
>> Because Jeanne uses the "Well, I mentioned it several times a few 
>> weeks ago" method, rather than the "There's something wrong with my 
>> computer and I could use a little help" method of getting around to 
>> actually asking for help, a lot of time goes by - apparently close to 
>> two full months. So, there's no recent restore point that will help - 
>> and there are no long ago restore points available - they all got 
>> deleted by the system storage settings. So, I can't just restore the 
>> computer to an earlier stage.
>>
>> I suspect a Windows 10 update managed to break things, maybe 
>> corrupted a few necessary dll files. I don't have her installation 
>> disks. I don't have a license to download the ISO that Helmut 
>> suggested. I have spent over 10 hours testing cables, searching for 
>> updated drivers, uninstalling devices and letting the computer check 
>> for hardware changes, etc. I wish I knew exactly which dlls the WD 
>> hard drive and the Logitech mouse need - I could go get fresh copies 
>> from other computers and copy them in. I just don't know what to do next.
>>
>> Dang!
>>
>> T
>>
>> Tina Norris Fields
>> 231-322-2787
>> tinanfields-at-torchlake-dot-com
>>
>> On 3/4/2018 4:52 PM, Rocky Smolin wrote:
>>> Can you reload the OS? Maybe that would work around the problem.
>>>
>>> r
>>>
>>> -----Original Message-----
>>> From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On 
>>> Behalf Of Tina N Fields
>>> Sent: Sunday, March 04, 2018 10:25 AM
>>> To: dba-tech at databaseadvisors.com
>>> Subject: [dba-Tech] Widows 10 issues
>>>
>>> Hi All,
>>>
>>> My friend, Jeanne, has a Windows 10 laptop computer.
>>>
>>> Suddenly, it started taking upwards of 20 minutes to boot up. 
>>> Suddenly, it no longer recognizes her Logitech V220 cordless optical 
>>> mouse.
>>> Suddenly, it no longer sees her external WesternDigital hard drive.
>>>
>>> I found the solution to the slow boot - it is the fast boot feature 
>>> that is the culprit. Disabled that feature and the foot time is back 
>>> to normal.
>>>
>>> Explored the mouse thing. In the Device Manager, the USB receiver 
>>> entries are all marked with the warning info icon and all claim that 
>>> no drivers have been installed for this device. I've searched for 
>>> updated drivers for the mouse and cannot find them. Some sites claim 
>>> to have the necessary drivers, but require  registration and payment
>>> - and I'm not going there. Logitech support doesn't appear to 
>>> provide any drivers for this mouse. When I delete the entries and 
>>> then insert the USB receiver-sender device, a pop-up tells me the 
>>> device is being set up, but the mouse is never recognized. Does 
>>> anybody have experience with this? It happened suddenly, as though 
>>> some recent Windows update broke things - maybe rewrote a DLL 
>>> somewhere that this mouse was relying on.
>>>
>>> Explore the hard drive issue, so far without success. The drive is 
>>> powered. It was recognized in the Computer drives the last time I 
>>> had looked - a couple weeks ago, I think. It simply does not appear 
>>> any more. I've tried plugging it into different USB ports - same
>>> result:
>>> nothing. I took a flash drive and tried it in all the USB ports. 
>>> That works just fine, so I don't think it is faulty ports. I'm going 
>>> to get another cable and see if it is possibly just a sudden cable 
>>> failure.
>>>
>>> Sorry to be so long-winded. Does anybody have a suggestion?
>>>
>>> Thanks,
>>> T
>>>
>>> --
>>> Tina Norris Fields
>>> 231-322-2787
>>> tinanfields-at-torchlake-dot-com
>>>
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