[dba-Tech] Widows 10 issues

[Jim Lawrence]

Probably an original upgrade wrecked the mouse, in the first place and now another upgrade fixed it. I would like to say that is unusual but I can not. 

Jim

----- Original Message -----
From: "tinanfields" <tinanfields at torchlake.com>
To: "Discussion of Hardware and Software issues" databaseadvisors.com>
Sent: Tuesday, March 6, 2018 8:11:11 AM
Subject: Re: [dba-Tech] Widows 10 issues

Okay, got a call from Jeanne this morning, wondering what magic I had 
done overnight. The mouse is working.

I'm betting a new Windows 10 update came through and fixed the problem.

Good grief!

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 3/5/2018 4:02 PM, Tina N Fields wrote:
> Thanks, Jim, for the kind words.
>
> I think we have now established that it is a corruption of some kind 
> in the OS. We will reinstall the OS tomorrow morning.
>
> So, while I wasn't looking, we stopped having to worry about drivers? 
> You know I didn't realize that.
>
> Regards,
> T
>
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
>
> On 3/5/2018 3:29 PM, Jim Lawrence wrote:
>> With someone with your skills sets this is a no-brainer.
>>
>> My question is what is this about drivers? It has been years since 
>> the appropriate drivers have been any issue...all OSs I am familiar 
>> with come with a substantial set of drivers, will automatically 
>> download any unusual driver sets and only in some very odd case but 
>> then the hardware builder supply the driver. The hardware you have 
>> described is common.
>>
>> To my way of thinking there must be some other cause... Motherboard 
>> failure? Internal power supply failure? Erratic power supply and no 
>> UPS? etc.
>>
>> Jim
>>
>> ----- Original Message -----
>> From: "tinanfields" <tinanfields at torchlake.com>
>> To: "Discussion of Hardware and Software issues" databaseadvisors.com>
>> Sent: Monday, March 5, 2018 8:21:20 AM
>> Subject: Re: [dba-Tech] Widows 10 issues
>>
>> That would certainly seem to be the best idea at this point.
>>
>> I'm not entirely sure I can make that happen. She has none of the
>> documentation I would expect her to have, no installation disks, no
>> nothing. It's a bit frustrating.
>>
>> If I could be certain her backup was good, I might simply find the
>> utility for resetting to factory condition. But, now, I'm not sure that
>> her WD MyBook backup is good. I plugged it into my computer and my
>> computer didn't see it, either. And, of course, she can't find the
>> installation materials for that drive either. (This is just so unlike
>> her - I'm dismayed.)
>>
>> Clearly, there was more than one problem. The first was the awfully slow
>> boot - 20 - 30 minutes (no kidding!). That one I fixed by disabling the
>> "fast boot" feature. The second problem is that the computer refuses to
>> recognize the USB optical mouse - which suddenly happened, it seems
>> about six weeks ago. When I suggested she make sure she had all her
>> documents and photos backed up, we suddenly discovered that the WD hard
>> drive was not showing up in the "This PC" file explorer window - but, I
>> don't really know how long ago that disappearance occurred.
>>
>> Because Jeanne uses the "Well, I mentioned it several times a few weeks
>> ago" method, rather than the "There's something wrong with my computer
>> and I could use a little help" method of getting around to actually
>> asking for help, a lot of time goes by - apparently close to two full
>> months. So, there's no recent restore point that will help - and there
>> are no long ago restore points available - they all got deleted by the
>> system storage settings. So, I can't just restore the computer to an
>> earlier stage.
>>
>> I suspect a Windows 10 update managed to break things, maybe corrupted a
>> few necessary dll files. I don't have her installation disks. I don't
>> have a license to download the ISO that Helmut suggested. I have spent
>> over 10 hours testing cables, searching for updated drivers,
>> uninstalling devices and letting the computer check for hardware
>> changes, etc. I wish I knew exactly which dlls the WD hard drive and the
>> Logitech mouse need - I could go get fresh copies from other computers
>> and copy them in. I just don't know what to do next.
>>
>> Dang!
>>
>> T
>>
>> Tina Norris Fields
>> 231-322-2787
>> tinanfields-at-torchlake-dot-com
>>
>> On 3/4/2018 4:52 PM, Rocky Smolin wrote:
>>> Can you reload the OS? Maybe that would work around the problem.
>>>
>>> r
>>>
>>> -----Original Message-----
>>> From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On 
>>> Behalf Of Tina N Fields
>>> Sent: Sunday, March 04, 2018 10:25 AM
>>> To: dba-tech at databaseadvisors.com
>>> Subject: [dba-Tech] Widows 10 issues
>>>
>>> Hi All,
>>>
>>> My friend, Jeanne, has a Windows 10 laptop computer.
>>>
>>> Suddenly, it started taking upwards of 20 minutes to boot up. 
>>> Suddenly, it no longer recognizes her Logitech V220 cordless optical 
>>> mouse.
>>> Suddenly, it no longer sees her external WesternDigital hard drive.
>>>
>>> I found the solution to the slow boot - it is the fast boot feature 
>>> that is the culprit. Disabled that feature and the foot time is back 
>>> to normal.
>>>
>>> Explored the mouse thing. In the Device Manager, the USB receiver 
>>> entries are all marked with the warning info icon and all claim that 
>>> no drivers have been installed for this device. I've searched for 
>>> updated drivers for the mouse and cannot find them. Some sites claim 
>>> to have the necessary drivers, but require  registration and payment 
>>> - and I'm not going there. Logitech support doesn't appear to 
>>> provide any drivers for this mouse. When I delete the entries and 
>>> then insert the USB receiver-sender device, a pop-up tells me the 
>>> device is being set up, but the mouse is never recognized. Does 
>>> anybody have experience with this? It happened suddenly, as though 
>>> some recent Windows update broke things - maybe rewrote a DLL 
>>> somewhere that this mouse was relying on.
>>>
>>> Explore the hard drive issue, so far without success. The drive is 
>>> powered. It was recognized in the Computer drives the last time I 
>>> had looked - a couple weeks ago, I think. It simply does not appear 
>>> any more. I've tried plugging it into different USB ports - same 
>>> result:
>>> nothing. I took a flash drive and tried it in all the USB ports. 
>>> That works just fine, so I don't think it is faulty ports. I'm going 
>>> to get another cable and see if it is possibly just a sudden cable 
>>> failure.
>>>
>>> Sorry to be so long-winded. Does anybody have a suggestion?
>>>
>>> Thanks,
>>> T
>>>
>>> -- 
>>> Tina Norris Fields
>>> 231-322-2787
>>> tinanfields-at-torchlake-dot-com
>>>
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