[dba-Tech] NetGear NightHawk Router - Decision

[Tina N Fields]

First, thanks for all the help, everyone.

Second, I have come to the conclusion that this particular router is 
defective.

Third, I found a new ASUS RT-N66R router on Amazon and bought it. It is 
due to arrive Monday. I'll install it, keeping the consistency I like to 
have in my equipment.

Once it is here and up and running, I'll come back here to let you know.

Now, to satisfy my own curiosity, I'm looking to learn what the defect 
is - circuit, connector, conductor, electronic unit - what?

Best,
T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 8/6/2020 3:10 PM, Tina N Fields wrote:
> I hope somebody on this list has figured this one out.
>
> Because my main router is starting to fail, I bought a new one to 
> replace it. But, oh boy, am I having trouble.
>
> Monday - I have it all set up and I've power cycled my modem. Hook it 
> up and everything cycles in except it never gets to the Internet. 
> Called tech support at my ISP; they said they had to make an 
> adjustment at their end, and that it should all work in about another 
> fifteen minutes. No, it did not work. A tech was coming the next day 
> to take care of a cable problem, so it was agreed he would take a look 
> at the new router, too.
>
> When I told him what kind of router it is, he said he'd run into them 
> before and that they are a little tricky because they require 
> registration before they can access the Internet. We looked through 
> the setup together and could not find any way to get this thing 
> connected.
>
> I have the NightHawk app downloaded on my phone, but it can't get 
> through to register the router, either - it finds no Internet.
>
> What the heck! Maybe, if I keep the old router connected, log into the 
> new router, use the phone app to register, while there is an Internet 
> connection through the old router - could that work?
>
> Has anybody here dealt with this thing? It seems like a device that 
> requires a connection in order to register so that it can have a 
> connection. That's goofy!
>
> Thanks for any help,
>
> T
>