[dba-Tech] NetGear NightHawk Router

[Tina N Fields]

Hi Francisco,

Thanks for responding. Yes, I did power cycle the modem, several times, 
in fact.

 From all the input I've received and from my own experience and 
observation, I'm coming to the conclusion that there is something wrong 
with this particular router.

I'm willing to give it one more try - carefully power cycling the modem 
- hooking up the router - logging into it with the laptop - checking 
each setting - and trying to get it to connect - if it doesn't go 
directly, calling the ISP again to ask them to do whatever it is they 
said they had to do at their end to recognize the new router. And if 
that all doesn't succeed, I'm looking for a different router.

Normally, I don't have any issues setting up a new router - but this one 
has me baffled.

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 8/7/2020 1:33 PM, fhtapia at gmail.com wrote:
> Hi Tina,
>
> I have Spectrum, and typically their modems are picky as heck, you have to
> power cycle them before they pick up a new mac address for a new device.
> For example, If you disconnect your router and plug in your computer
> directly it won't get an address assigned until you restart your modem. So
> after power cycling the modem, you should be able to just go through the
> steps for the router afterwards.
>
> Which model did you buy? I have this one:
> https://www.netgear.com/home/products/networking/wifi-routers/R7800.aspx
> and it was straightforward setting it up. I set it up with the companion
> app without any incident.
> good luck!
> -Francisco <http://twitter.com/seecoolguy>
>
>
>
>
> On Thu, Aug 6, 2020 at 12:08 PM Tina N Fields <tinanfields at torchlake.com>
> wrote:
>
>> I hope somebody on this list has figured this one out.
>>
>> Because my main router is starting to fail, I bought a new one to
>> replace it. But, oh boy, am I having trouble.
>>
>> Monday - I have it all set up and I've power cycled my modem. Hook it up
>> and everything cycles in except it never gets to the Internet. Called
>> tech support at my ISP; they said they had to make an adjustment at
>> their end, and that it should all work in about another fifteen minutes.
>> No, it did not work. A tech was coming the next day to take care of a
>> cable problem, so it was agreed he would take a look at the new router,
>> too.
>>
>> When I told him what kind of router it is, he said he'd run into them
>> before and that they are a little tricky because they require
>> registration before they can access the Internet. We looked through the
>> setup together and could not find any way to get this thing connected.
>>
>> I have the NightHawk app downloaded on my phone, but it can't get
>> through to register the router, either - it finds no Internet.
>>
>> What the heck! Maybe, if I keep the old router connected, log into the
>> new router, use the phone app to register, while there is an Internet
>> connection through the old router - could that work?
>>
>> Has anybody here dealt with this thing? It seems like a device that
>> requires a connection in order to register so that it can have a
>> connection. That's goofy!
>>
>> Thanks for any help,
>>
>> T
>>
>> --
>> Tina Norris Fields
>> 231-322-2787
>> tinanfields-at-torchlake-dot-com
>>
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