[dba-Tech] Router issues figured out

[Ed Tesiny]

glad you got it all worked out Tina, such little details make a huge
difference..

On Sun, Aug 30, 2020 at 2:39 PM Tina N Fields <tinanfields at torchlake.com>
wrote:

> Hi All,
>
> Ultimately, there was probably nothing wrong with my NetGear Nighthawk
> router. Nor, is there anything wrong with the new ASUS RT-N66R. But,
> neither one was willing to connect to the Internet.
>
> Finally, while I was speaking with tech support, I asked to check that
> the credentials I was using were still correct - my user name and
> password. The tech didn't know what I was talking about. "You know, the
> user name and password I have to use to connect to your server," I said.
> "Oh, no!" he said, "If it's asking you for a log-in then you  shouldn't
> be on a PPPoE setup." "Whoa!" I said, "The first step in the  router
> setup is to answer the question 'Does your Internet Service Provider
> require a user name and password?' and I answered 'Yes.'"
>
> Well, that's the way my setup was first implemented, when their head
> tech came and put it in place, here. But, that was probably ten or 15
> years ago. There's been a change - the system now recognizes the MAC
> address of the router. When a new router is installed, they have to do
> something at their end to recognize it. But, using my credentials was
> actually preventing the connection. When I started over with the setup
> and answered "No" to the initial question, everything worked. It would
> have been nice of them to let me know about the change, but, I realize
> that I am one of very few of their customers who set up their own
> equipment, so it probably never occurred to anyone to advise me.
>
> I thought you all would like to know how things worked out and what the
> teeny-tiny problem really was.
>
> Regards,
> T
>
> --
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
>
> _______________________________________________
> dba-Tech mailing list
> dba-Tech at databaseadvisors.com
> http://databaseadvisors.com/mailman/listinfo/dba-tech
> Website: http://www.databaseadvisors.com
>