[dba-Tech] Zoom and audiodg.exe MAYBE SOLVED

Gary Kjos garykjos at gmail.com
Sat Jan 30 16:17:54 CST 2021

Perseverance pays off!  Thanks for letting us know Tina!


On Sat, Jan 30, 2021 at 1:51 PM Tina N Fields <tinanfields at torchlake.com> wrote:
> So, after about four days of attempting to update the Realtek High
> Definition Audio drivers, and having the process fail repeatedly, and
> when it did finally succeed, it still didn't work as far as producing
> any sound. I found a presentation by Gmodism Total Nerdery Channel on
> You Tube, in which I learned that Realtek audio drivers often don't seem
> to work. Instead, just using the built-in High Definition Audio drivers
> fixes the problem. Wow! Who knew? Now, when I launch Zoom, instead of
> getting a couple dozen entries for audiodg.exe in the resources monitor,
> I get two. And, instead of waiting out the "not responding" distress,
> the session starts right up. So, it seems that the problem is solved.
> Thought you all may want to know about this.
> T
> Tina Norris Fields
> 231-322-2787
> tinanfields-at-torchlake-dot-com
> On 1/24/2021 1:44 PM, Tina N Fields wrote:
> > Hi All,
> >
> > The Windows Audio Device Graph Isolation sound management engine
> > (audiodg.exe) takes up virtually 100% of disk activity once it is
> > called for when I launch Zoom. It can take up to 20 minutes for it to
> > finish whatever it has to do, and of course Zoom is Not Responding
> > during all that time.
> >
> > The information I have found so far advised to set the playback device
> > sound enhancements to none, which seemed to work for a day. However,
> > the next day, when I launched Zoom, I had exactly the same issue.
> > Intriguingly, I note that once Zoom has been fully launched and
> > exited, it seems to continue to launch well at least for a while. It's
> > as though the supporting components have stayed around and available.
> > For instance, today, the first time I launched Zoom, it took 10
> > minutes. The second time I launched it, it took less than one minute.
> > Just a bit ago, I launched it again, and this time it took a full 20
> > minutes.
> >
> > Watching the performance monitor, I can see at least 20 entries for
> > audiodg.exe, all with the same PID, but doing differing amounts of
> > reading. Eventually, they get all done. During the process, I also see
> > zCrashRpt (or something similar, it blinks in and out quickly). This
> > suggests that a Zoom crash report is being generated, which could be
> > of interest.
> >
> > I really need to make my Zoom application stable. I need to use it for
> > meetings. And I need to be able to use it for recording some class
> > sessions. Does anybody have experience or expert advice to share?
> >
> > Thanks,
> > T
> >
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Gary Kjos
garykjos at gmail.com

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