[dba-Tech] Zoom and audiodg.exe MAYBE SOLVED

Tina N Fields tinanfields at torchlake.com
Sat Jan 30 13:55:46 CST 2021

So, after about four days of attempting to update the Realtek High 
Definition Audio drivers, and having the process fail repeatedly, and 
when it did finally succeed, it still didn't work as far as producing 
any sound. I found a presentation by Gmodism Total Nerdery Channel on 
You Tube, in which I learned that Realtek audio drivers often don't seem 
to work. Instead, just using the built-in High Definition Audio drivers 
fixes the problem. Wow! Who knew? Now, when I launch Zoom, instead of 
getting a couple dozen entries for audiodg.exe in the resources monitor, 
I get two. And, instead of waiting out the "not responding" distress, 
the session starts right up. So, it seems that the problem is solved.

Thought you all may want to know about this.


Tina Norris Fields

On 1/24/2021 1:44 PM, Tina N Fields wrote:
> Hi All,
> The Windows Audio Device Graph Isolation sound management engine 
> (audiodg.exe) takes up virtually 100% of disk activity once it is 
> called for when I launch Zoom. It can take up to 20 minutes for it to 
> finish whatever it has to do, and of course Zoom is Not Responding 
> during all that time.
> The information I have found so far advised to set the playback device 
> sound enhancements to none, which seemed to work for a day. However, 
> the next day, when I launched Zoom, I had exactly the same issue. 
> Intriguingly, I note that once Zoom has been fully launched and 
> exited, it seems to continue to launch well at least for a while. It's 
> as though the supporting components have stayed around and available. 
> For instance, today, the first time I launched Zoom, it took 10 
> minutes. The second time I launched it, it took less than one minute. 
> Just a bit ago, I launched it again, and this time it took a full 20 
> minutes.
> Watching the performance monitor, I can see at least 20 entries for 
> audiodg.exe, all with the same PID, but doing differing amounts of 
> reading. Eventually, they get all done. During the process, I also see 
> zCrashRpt (or something similar, it blinks in and out quickly). This 
> suggests that a Zoom crash report is being generated, which could be 
> of interest.
> I really need to make my Zoom application stable. I need to use it for 
> meetings. And I need to be able to use it for recording some class 
> sessions. Does anybody have experience or expert advice to share?
> Thanks,
> T

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