[dba-Tech] Cell phone puzzle

Tina N Fields tinanfields at torchlake.com
Sun May 9 12:01:43 CDT 2021


Thank you for your response. We did finally find out it was a hardware 
failure - the SIM card reader failed. A replacement instrument has 
arrived and I have set it up for him. I apologize that I did not see 
your response until today. I thought nobody on the tech list had replied 
and I failed to post the resolution.

Thank you again for responding.

Kind regards,

Tina Norris Fields

On 5/4/2021 3:18 PM, Peter Brawley wrote:
> On 5/4/2021 8:40 AM, Tina N Fields wrote:
>> Larry and I have matching phones - LG Stylo5, Android Operating 
>> System, and Verizon as the carrier.
>> Suddenly, this past weekend, Larry is unable to make any calls on his 
>> phone.
>> When he attempts to dial out, he gets the message that he is out of 
>> range of the mobile network. That happens even though his phone is 
>> within a foot of my phone that is having no difficulty reaching that 
>> same mobile network. He can send and receive text messages. And, he 
>> was able to use the Verizon visual call facility to connect to my phone.
>> When I place a call to his phone, it goes directly to voice mail, 
>> just as though the phone were turned off.
>> I thought this might mean he had put it into airplane mode, but it 
>> isn't in airplane mode. I have looked through the settings, but am 
>> not finding anything that explains this behavior. I've also powered 
>> it all the way down and rebooted it - did not fix the problem.
>> I've never seen this before in a cell phone. Has anyone on the list 
>> had this experience? Does anyone know what the issue may be? Thanks 
>> for any guidance you may offer.
> Is he still able to send/rcv email, browse the web? If so, does he 
> have call via wifi enabled, and if so can he make that work? If that's 
> the case, 
> https://www.wirefly.com/guides/android-says-no-service-how-to-fix has 
> some suggestions.
> Otherwise he might could walk the list at 
> https://www.lg.com/ca_en/support/product-help/CT31903570-20150346492148
> p.
>> Regards,
>> T
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