[dba-Tech] NetGear NightHawk Router

[rockysmolin bchacc.com]

Tough one.  How about asking your ISP for a recommendation on a router (or the cable guy) that isn't so "tricky", return the new router, and get a different one?  Meantime I'd put the old router back on and if it works then at least you're not dead in the water.  Maybe register the new one whole the old router is staggering along.

BTW, shouldn't you be able to access the internet with your cell phone without going through your router - just use your cell service?

r

-----Original Message-----
From: dba-Tech [mailto:dba-tech-bounces at databaseadvisors.com] On Behalf Of Tina N Fields
Sent: Thursday, August 06, 2020 12:11 PM
To: dba-tech at databaseadvisors.com
Subject: [dba-Tech] NetGear NightHawk Router

I hope somebody on this list has figured this one out.

Because my main router is starting to fail, I bought a new one to 
replace it. But, oh boy, am I having trouble.

Monday - I have it all set up and I've power cycled my modem. Hook it up 
and everything cycles in except it never gets to the Internet. Called 
tech support at my ISP; they said they had to make an adjustment at 
their end, and that it should all work in about another fifteen minutes. 
No, it did not work. A tech was coming the next day to take care of a 
cable problem, so it was agreed he would take a look at the new router, too.

When I told him what kind of router it is, he said he'd run into them 
before and that they are a little tricky because they require 
registration before they can access the Internet. We looked through the 
setup together and could not find any way to get this thing connected.

I have the NightHawk app downloaded on my phone, but it can't get 
through to register the router, either - it finds no Internet.

What the heck! Maybe, if I keep the old router connected, log into the 
new router, use the phone app to register, while there is an Internet 
connection through the old router - could that work?

Has anybody here dealt with this thing? It seems like a device that 
requires a connection in order to register so that it can have a 
connection. That's goofy!

Thanks for any help,

T

-- 
Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

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