[dba-Tech] NetGear NightHawk Router

[Peter Brawley]

On 8/6/2020 14:10, Tina N Fields wrote:
> I hope somebody on this list has figured this one out.
>
> Because my main router is starting to fail, I bought a new one to 
> replace it. But, oh boy, am I having trouble.
>
> Monday - I have it all set up and I've power cycled my modem. Hook it 
> up and everything cycles in except it never gets to the Internet. 
> Called tech support at my ISP; they said they had to make an 
> adjustment at their end, and that it should all work in about another 
> fifteen minutes. No, it did not work. A tech was coming the next day 
> to take care of a cable problem, so it was agreed he would take a look 
> at the new router, too.
>
> When I told him what kind of router it is, he said he'd run into them 
> before and that they are a little tricky because they require 
> registration before they can access the Internet. We looked through 
> the setup together and could not find any way to get this thing 
> connected.

What's the advantage of a router that incorporates a modem? Isn't it 
more robust to have separate modem & router?

PB
>
> I have the NightHawk app downloaded on my phone, but it can't get 
> through to register the router, either - it finds no Internet.
>
> What the heck! Maybe, if I keep the old router connected, log into the 
> new router, use the phone app to register, while there is an Internet 
> connection through the old router - could that work?
>
> Has anybody here dealt with this thing? It seems like a device that 
> requires a connection in order to register so that it can have a 
> connection. That's goofy!
>
> Thanks for any help,
>
> T
>