[dba-Tech] NetGear NightHawk Router

[Tina N Fields]

So, many thanks to each of you who has responded. Let me answer the 
questions so far posed in this email.

Rocky, at this time, we are still limping along with the older router - 
it's an ASUS-RT-N66R. I have three of them - the one that is the PPPOE 
and two that are AP routers for locations in the house and garage 
apartment. Knowing the main one was dying, I went back to Best Buy to 
get another, because I have liked them and did want to keep some 
consistency in my equipment. Best Buy no longer carries them. The 
Nighthawk looked like the best choice.  My friends at my ISP tolerate 
the fact that I want my own equipment in my setup, but, they would also 
like to rent me the equipment.  And, yes, the cell phone itself can 
reach the Internet.

Jon, yes, I have heard that the router should work without registration, 
although the tech who came said he had found it truly did have to be 
registered. For setting it up, I did use the laptop and accessed the 
router through the routerlogin.net. Aside: several times, the browser 
said the routerlogin.net wasn't available, then opened it after about 
three tries, or only upon my entering the IP address. I was peeved 
because I wanted to add this router to my existing network and it comes 
with its own network SSID and passcode. I did figure out to get into it 
with its credetials and then change to mine.

Gary, thanks for the thought on simply turning off the WiFi on the phone 
while trying to register the router through the phone app. I will try that.

Peter, the modem is the one supplied by my ISP, not incorporated into 
the router. Sorry if I wasn't clear about that.

Ed, yes, I will try turning off the WiFi for the phone to make the 
registration connection.

All - because this is starting to be a long message, I am going to write 
a new one with details that may make it easier to help sort things out.

T

Tina Norris Fields
231-322-2787
tinanfields-at-torchlake-dot-com

On 8/6/2020 3:10 PM, Tina N Fields wrote:
> I hope somebody on this list has figured this one out.
>
> Because my main router is starting to fail, I bought a new one to 
> replace it. But, oh boy, am I having trouble.
>
> Monday - I have it all set up and I've power cycled my modem. Hook it 
> up and everything cycles in except it never gets to the Internet. 
> Called tech support at my ISP; they said they had to make an 
> adjustment at their end, and that it should all work in about another 
> fifteen minutes. No, it did not work. A tech was coming the next day 
> to take care of a cable problem, so it was agreed he would take a look 
> at the new router, too.
>
> When I told him what kind of router it is, he said he'd run into them 
> before and that they are a little tricky because they require 
> registration before they can access the Internet. We looked through 
> the setup together and could not find any way to get this thing 
> connected.
>
> I have the NightHawk app downloaded on my phone, but it can't get 
> through to register the router, either - it finds no Internet.
>
> What the heck! Maybe, if I keep the old router connected, log into the 
> new router, use the phone app to register, while there is an Internet 
> connection through the old router - could that work?
>
> Has anybody here dealt with this thing? It seems like a device that 
> requires a connection in order to register so that it can have a 
> connection. That's goofy!
>
> Thanks for any help,
>
> T
>